Kistler Tiffany Benefits has teamed up with Health Advocate to bring you healthcare advocacy and assistance services.

Health Advocate can help your employees navigate the complexities of the healthcare world and help them to make informed choices and decisions for themselves and their families.

Health Advocate is a unique resource that assists employers and employees in many important ways. It provides help with high level claims issues, benefits explanations and procedures, puts members in touch with doctors and specialists, and assists and guides you through getting procedures approved that you can't do or don't know how to do. It gives members a better connection to special health care services and consultants.

Today more and more employers and employees routinely confront problems when accessing complex health care services and health insurance coverage. To help employers and employees navigate these multifaceted systems, Kistler Tiffany Benefits offers a unique and highly effective resource: Health Advocate.

Health Advocate can work hand-in-hand with any health plan, or even outside a specific health plan, to guide organizations, their employees and employees' families through claims, grievance, and benefit issues. It can also steer employees to better health care choices, quality health information, and expert physicians. Additionally, Health Advocate provides employees with access to claims appeal representation, wellness programs, and a broad range of other support services. The program even includes a highly unusual feature: Health Advocate extends its services to employees' parents and parents-in-law.

Health Advocate improves employer and employee experience with health insurance plans, and that's why we think it can be an excellent adjunct to your organization's benefit program.

The key to Health Advocate's service is the Personal Health Advocate, a registered nurse, who is assigned to serve each member when he or she first makes use of the program's services. An expert in health care systems and case management services, the Personal Health Advocate works in concert with a team of physicians, insurance experts, and other managers to provide clinical, insurance, and care coordination services. Health Advocate staffers are on call 24 hours a day, 7 days a week.

Here are just some of the highlights of Health Advocate services.

• Administrative Services — Benefits Advantage™ — Click Here To Read The Details



• Information and Service Support — Health Advocate CareQuest™ — Click Here To Read The Details



• Clinical Services — Physician Locator™ and Advocates of Excellence™ — Click Here To Read The Details